Emergency contact information for the storm

Beth Sergent - bsergent@civitasmedia.com

POINT PLEASANT — Thursday saw many individuals, as well as agencies across the county and state, preparing for Winter Storm Jonas.

Also on Thursday, the Mason County Emergency Management Agency (EMA) released important phone numbers and websites commonly needed during severe weather events.

Mason County 911 should only be called for weather emergencies such as: Life-threatening emergencies; utilities down or on fire; vehicle crashes; medical emergencies; anything in which someone may think is an emergency but is unsure of discerning as an emergency. Mason County 911 is there to help but it’s also important to keep the phone lines to 911 and its dispatchers free to assist in emergencies.

Information about non-emergencies easily accessible via other agencies and organizations, such as utilities, can be found below as provided by Mason County EMA.

For updates on the storm, find the U.S. National Weather Service Office, Charleston, online at www.weather.gov/rlx.

For road conditions on the web, go to: West Virginia www.wv511.org; Ohio www.ohgo.com; Kentucky www.511.ky.gov; Virginia www.511virginia.org.

For water leaks or no water: Mason County PSD customers can call 304-675-6399. Customers in the towns of Mason, Hartford, New Haven and the city of Point Pleasant can dial 304-675-9911 to report leaks or loss of water. Please note, those answering the phone at 304-675-9911 will not have information on when it will be back on but will take your report of loss or leaks.

For cable and phone issues: Suddenlink can be reached at 1-877-794-2724 or online at www.suddenlink.com. Frontier can be reached at 1- 877-462-7320 or online at www.frontier.com.

For a power outage, call American Electric Power at 1-800-956-4237, or go to www.appalachianpower.com to report or check status of an outage. If you see a line down, call 911.

According to AEP on Thursday, Appalachian Power is securing 750 line workers and another 100 damage assessment specialists from outside the company’s service area to assist with service restoration. In anticipation of poor travel conditions during and after the storm, the plan was to have these additional resources in place by Thursday. In West Virginia, the staging locations are: Charleston, Logan and Beckley.

Also according to AEP, the expected track of the storm indicates deep snowfall across much of the company’s service area. The West Virginia service territory is expected to see 8-14 inches of wet snow, with a majority coming Friday midday to evening. Forecasts continue to indicate the storm will cause damage that will result in significant outages in at least portions of the company’s service area, according to AEP.

AEP customers can get specific information about the outages affecting their accounts via text message and/or email by subscribing to Appalachian Power outage alerts. To sign up, please visit www.appalachianpower.com/alerts.

Residents should also remember to check out various social media applications that are managed by the Mason County Office of Emergency Services. The Emergency Services Office maintains a Twitter account, a Facebook account and a Nixle account. All of these services are free to the public and registration information can be found at www.masoncountyoes.com and selecting the social media forum of interest.

Beth Sergent


Reach Beth Sergent at bsergent@civitasmedia.com or on Twitter @BSergentWrites.

Reach Beth Sergent at bsergent@civitasmedia.com or on Twitter @BSergentWrites.