POINT PLEASANT — Pleasant Valley Hospital Home Health has been named a 2012 Excellence through Insight award recipient for “Overall Home Health Patient Satisfaction” by HealthStream, Inc.
A formal presentation of the award will be made during HealthStream’s annual customer Summit on Oct. 17 in Nashville, Tenn., according to Larry Unroe, the hospital’s chief executive officer (CEO).
Pleasant Valley Hospital Home Health was awarded this honor for its commitment to excellence in patient care, according to HealthStream Chief Executive Officer Robert A. Frist, Jr.
“We are honored to work with hospitals that are committed to providing excellent patient experiences,” Frist said. “That is why we are delighted to recognize Pleasant Valley Hospital Home Health as a program at the top of its class for patient satisfaction. Their dedication to providing the highest standards not only benefits Pleasant Valley Hospital, but the way healthcare is perceived and valued by their community. We applaud Pleasant Valley Hospital Home Health’s high-level commitment to excellence in healthcare and we are pleased to recognize their achievement through our presentation of an Excellence through Insight award.”
To qualify for an award, a hospital must have been a patient satisfaction-tracking client of HealthStream in 2012, scored in the 75th percentile or higher, and surveyed a minimum of 100 patients. Pleasant Valley Hospital Home Health was chosen for receiving the highest ratings in the Home Health category for patient satisfaction.
“We’re very proud of Pleasant Valley Hospital Home Health’s achievement,” Unroe said. “The staff has worked very hard in continuing to elevate the level of care available. Knowing that patients are pleased with the care they receive is certainly a very important indicator of success.”
Unroe went on to say, “On behalf of all of our Home Health staff members, I am honored to accept this award. Receiving national recognition such as this affirms our staff’s compassionate service and hard work. While it’s certainly a compliment to all of our Home Health employees, it also recognizes the hard work of staff throughout the hospital whose help provides care for our patients, such as those who work at Pleasant Valley Hospital’s outpatient therapy and laboratory.”